Training Course in Effective Communication and Active Listening Skills for HR Professionals

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Training Course in Effective Communication and Active Listening Skills for HR Professionals
Duration One Week
Price £4000.00
Language English/Arabic

In an era of rapid organizational changes, increasing work demands, and complex human relations within institutions, effective communication and active listening skills have become essential competencies that distinguish successful HR departments. Today, human resources is no longer just a traditional function focused on procedures and regulations but a central pillar in managing relationships, guiding employee behavior, resolving conflicts, enhancing engagement, and building a positive and sustainable organizational culture.

Any gap in communication within an organization directly affects employee performance, job satisfaction, and the quality of relationships between management and staff. Weak listening skills among HR professionals can exacerbate problems, misinterpret needs, and erode trust, negatively impacting the work environment and institutional outcomes.

Investing in developing professional communication and active listening skills among HR specialists is therefore crucial. They serve as the key link between senior management and employees, responsible for conveying policies, understanding concerns, and leading sensitive dialogues with high professionalism.

The Dubai Premier Training Centre offers this specialized training course to equip HR professionals with practical and knowledge-based tools to manage human interactions consciously and professionally, balancing work requirements with individual needs to support organizational performance and excellence.

Course Objective

This course aims to enhance participants’ abilities in effective corporate communication and active listening through the following objectives:

  • Deepen understanding of effective communication and its strategic importance in HR.

  • Develop the ability to use diverse communication methods suitable for various workplace situations.

  • Strengthen active listening skills to accurately understand employees’ needs and emotions.

  • Reduce misunderstandings and misinterpretation of information in the workplace.

  • Improve the management of job interviews and performance appraisal sessions.

  • Enable participants to handle difficult conversations and sensitive discussions confidently.

  • Enhance trust-building and positive professional relationships.

  • Support HR’s role in improving organizational climate and job satisfaction.

  • Develop emotional intelligence in communicating with individuals and teams.

Target Audience

This course is designed for various HR and corporate communication roles, including:

  • HR managers and specialists

  • Employee relations and performance management officers

  • Recruitment and talent acquisition officers

  • Training and development officers

  • Department and division managers

  • Team leaders and supervisors

  • Internal relations and employee service officers

  • Anyone interested in improving corporate communication skills

Course Module

1. Introduction to HR Communication Skills

  • Concept of communication in an organizational context

  • Evolution of communication in HR departments

  • Difference between administrative and human communication

  • Characteristics of effective workplace communication

  • Impact of communication on individual and team performance

2. Elements and Process of Effective Communication

  • Sender, receiver, and their impact on message quality

  • Crafting messages clearly and accurately

  • Formal and informal communication channels

  • Feedback and its role in enhancing understanding

  • Metrics to measure corporate communication effectiveness

3. Communication Styles in the Workplace

  • Verbal communication in meetings and interviews

  • Written communication in policies and reports

  • Non-verbal communication and its impact

  • Digital communication and emails

  • Selecting the appropriate style according to the situation and audience

4. Concept and Importance of Active Listening

  • Definition and components of active listening

  • Difference between hearing, listening, and actively attending

  • Importance of listening in HR functions

  • Role of listening in reducing workplace conflicts

  • Relation of listening to organizational trust

5. Barriers to Active Listening

  • Mental distraction and work pressure

  • Prejudices and biases

  • Interruptions and not allowing full speech

  • Lack of focus and attention

  • Environmental impact on listening quality

6. Active Listening Skills and Techniques

  • Full focus on the speaker

  • Using supportive body language

  • Asking open-ended questions

  • Paraphrasing and summarizing

  • Showing empathy and understanding

7. Applying Active Listening in HR Functions

  • Listening during job interviews

  • Listening in performance appraisal sessions

  • Handling employee complaints and grievances

  • Listening while managing conflicts

  • Enhancing employees’ sense of respect and appreciation

8. Effective Communication in Difficult Situations

  • Managing dialogue under tension

  • Handling angry or frustrated employees

  • Conveying undesirable decisions professionally

  • Giving constructive negative feedback

  • Maintaining mutual respect during disagreements

9. Emotional Intelligence in Corporate Communication

  • Concept and dimensions of emotional intelligence

  • Self-awareness and its impact on communication style

  • Managing emotions and reactions

  • Empathy and understanding others’ feelings

  • Using emotional intelligence in HR

10. Role of Communication in Building Organizational Culture

  • Communication as a tool to reinforce institutional values

  • Supporting transparency and open dialogue

  • Enhancing engagement and belonging

  • Reducing rumors and misinterpretations

  • Improving management’s image among employees

11. Strategic Communication for HR Professionals

  • HR as a strategic partner

  • Communicating with senior management

  • Employee communication during organizational change

  • Clearly conveying vision and policies

  • Aligning institutional messages

Participants can benefit from this and other specialized courses offered by The Dubai Premier Training Centre.