Crisis Management and Recovery in Human Resources Training Course

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Crisis Management and Recovery in Human Resources Training Course
Duration One Week
Price £4000.00
Language English/Arabic

In today’s global work environment, marked by instability and rapid change, crises have become an integral part of the institutional reality that organizations face across sectors. Organizations may encounter sudden crises such as health, economic, organizational, technical, or even human-resource-related crises, such as high employee turnover, labor disputes, or loss of critical talent. Under these circumstances, the strategic role of Human Resources in protecting human capital and ensuring organizational continuity becomes crucial.

Crisis management in Human Resources differs from other areas as it deals directly with people, their emotions, fears, psychological pressures, and diverse expectations. Failure to manage the human aspect during crises can lead to loss of trust, low morale, increased internal tensions, and decreased productivity. Conversely, wise crisis management strengthens institutional cohesion and transforms challenges into opportunities for development and growth.

The post-crisis phase is equally important, requiring effective recovery plans to restore psychological and organizational stability, help employees regain confidence and belonging, and extract lessons to prevent future crises.

In line with its leading role in guiding organizations through challenging times, The Dubai Premier Training Centre offers this specialized training course in Crisis Management and Recovery in Human Resources. The course is carefully designed to enable participants to understand crises comprehensively, equip them with practical tools and strategies to manage human impacts, and lead organizational recovery efficiently and professionally according to global best practices.

Course Objective

This course aims to provide participants with a comprehensive HR-focused crisis management approach, including:

  • Understanding the nature of crises and their impact on human resources

  • Enhancing HR’s role in proactive crisis preparedness

  • Developing decision-making skills under exceptional circumstances

  • Improving employee management methods during crises

  • Supporting effective communication in times of uncertainty

  • Providing psychological and organizational support to employees

  • Preparing recovery plans and restoring workplace stability

  • Strengthening HR resilience and future readiness

  • Transforming crises into opportunities to improve policies and practices

Target Audience

This course is designed for:

  • HR Managers

  • HR and Employee Relations Specialists

  • Administrative and Executive Leaders

  • Department Heads and Team Leaders

  • Risk and Business Continuity Officers

  • Training and Organizational Development Officers

  • Professionals interested in enhancing crisis management skills

Course Module

1. Introduction to Crisis Management in HR

  • Defining a crisis in an organizational context

  • Difference between crises and daily administrative problems

  • Crisis characteristics and their impact on work behavior

  • Types of HR-related crises

  • HR’s role in the crisis lifecycle

2. Proactive Planning and Crisis Preparedness

  • Importance of pre-crisis readiness

  • Analyzing human resource-related risks

  • Developing emergency policies and procedures

  • Assigning roles and responsibilities during crises

  • Forming internal crisis management teams

3. Managing HR During a Crisis

  • Ensuring business continuity

  • Managing workforce presence and flexible work

  • Handling skill shortages and absenteeism

  • Managing performance and productivity under exceptional conditions

  • Balancing firmness and support during crises

4. Organizational Communication During Crises

  • Importance of transparency and clarity

  • Addressing employee anxiety and uncertainty

  • Managing rumors and misinformation

  • Choosing the appropriate communication channels

  • HR’s role in unifying organizational messages

5. Managing Psychological Pressure and Human Support

  • Psychological impact of crises on employees

  • Signs of stress and burnout

  • HR’s role in psychological and moral support

  • Promoting empathy and human-centered leadership

  • Building a supportive work environment during crises

6. Decision-Making Under Crisis

  • Characteristics of decision-making in crises

  • Managing limited information and time pressure

  • Balancing organizational and employee interests

  • Handling difficult decisions and their impact on morale

  • Documenting decisions and extracting lessons learned

7. Post-Crisis Recovery Management

  • Understanding organizational recovery in HR

  • Rebuilding trust and employee engagement

  • Restoring stability and organizational performance

  • Addressing residual negative effects

  • Supporting employees post-crisis

8. Managing Change After Crises

  • Organizational changes following crises

  • Handling employee resistance to change

  • Restructuring policies and procedures if needed

  • Developing post-crisis skills and competencies

  • Establishing a culture of adaptability and continuous learning

9. Building Organizational Resilience and Future Readiness

  • Concept of organizational resilience

  • HR’s role in strengthening endurance

  • Developing business continuity plans

  • Preparing for future crises

  • Turning crises into improvement and development opportunities

Participants can benefit from this course and many others offered by The Dubai Premier Training Centre, which specializes in training programs that develop human capital and ensure sustainable organizational excellence.